Exhibit F: Collections Operating Guidelines

Exhibit F#

Revisions: 3/7-3/9/2011: consolidated guidance from various wiki pages into a single PDF available at the "Executing..." page below. GAL clients can always get the latest version from that location. 8/22/2011: minor updates to PDF on the "Executing..." page below

Designing a collections process#

Executing the court collections process#

Cleaning up your backlog before acting on delinquent cases#

Using a collection agency#